Terms of Service
Effective Date: 09/01/2013
Welcome to Best PC Repair LLC! By using our services, you agree to these Terms of Service. Please read them carefully.
1. General Terms Best PC Repair LLC provides IT and computer repair services in the greater St. Louis metro area. By engaging with our services, you acknowledge and agree to comply with these terms. We reserve the right to modify or discontinue any service at any time without prior notice.
2. Communication & SMS Consent By selecting “Yes,” you affirm your consent to receive SMS messaging related to service updates, appointment reminders, and billing notifications from Best PC Repair LLC at the phone number provided. These communications may include:
- Appointment confirmations and reminders
- Service status updates
- Payment and billing notifications
- Customer support communication
Opt-In Methods: You may opt-in to receive SMS communications through the following methods:
- Online: When submitting your contact details via our website or online service forms.
- In-Person: By providing written or verbal consent at the time of service check-in at our physical location.
- Over the Phone: By providing your phone number and agreeing to SMS updates during a customer service call.
Opt-Out Information: You may unsubscribe from SMS notifications at any time by replying “STOP” to any message. Message and data rates may apply.
Your SMS opt-in consent status will not be shared for non-service-related purposes.
3. Tech Support Packages Disclosure Best PC Repair LLC offers tech support packages designed to provide ongoing support for your IT needs. By purchasing a tech support package, you agree to the following terms:
- Scope of Services: Tech support packages cover only the services outlined in the package description. Any additional services requested will incur additional charges.
- Service Availability: Support is available during our regular business hours. Emergency or after-hours support may be available at an additional cost.
- Non-Transferability: Tech support packages are non-transferable and may only be used by the registered customer.
- No Guarantee: While we strive to resolve all issues, no guarantee is provided that all problems can be resolved within the package scope.
- Expiration: Packages must be used within the specified validity period; unused support hours do not roll over to future periods.
4. On-Site Service Disclosure Best PC Repair LLC provides on-site technical support services for both residential and business customers. By scheduling on-site service, you agree to the following terms:
- Access to Premises: You must provide our technicians with sufficient access to the premises, devices, and related equipment necessary to perform the requested services.
- Service Scope: Our technicians will perform only the services agreed upon during scheduling. Any additional work requested during the visit may require a new service order and additional charges.
5. Refund and Return Policy Refunds: Best PC Repair LLC does not provide cash refunds. Refunds will be issued as store credit. Returns: All sales are final unless otherwise stated for specific products or services.
6. Storage Fees for Unclaimed Devices Devices left at our facility for more than 30 days after service completion will incur a storage fee of $100 per month. If devices are not claimed after 90 days, they may be considered abandoned and subject to disposal.
7. Limitation of Liability Best PC Repair LLC is not liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to:
- Device Damage or Loss: Loss or damage due to theft, fire, or natural disasters while in our possession.
- Data Loss and Recovery: Loss of data during service; customers are responsible for backups.
8. Changes to Terms of Service We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated terms.
For any questions or concerns regarding these Terms of Service, please contact us at: Email: [email protected] Phone: 877-203-2963
Thank you for choosing Best PC Repair LLC!
Contact Us (877)203-2963 [email protected] 12166 Old Big Bend Rd. Suite 303 Kirkwood, MO 63122